Axelleron

Privacy Policy

Privacy Policy
Axelleron Privacy Notice
Last Updated 02/14/2021

Data privacy is important to Axelleron, LLC. This Privacy Notice ("Privacy Notice") explains how information is collected, used and disclosed by Axelleron and applies to information collected when you use or access our online or mobile websites (such as www.axelleron.com), products, services or applications, or when you attend an Axelleron event or otherwise interact with us. We respect the privacy rights of users and recognize the importance of protecting information collected about you. If you use the Axelleron Services as part of an entity or organization that has an agreement with Axelleron (like your employer or a university), the terms of that organization’s contract for the Axelleron Services may restrict our collection or use of your information more than what is described in this Privacy Notice.

Changes to This Notice
We may change this Privacy Notice from time to time. If we make any changes, we will notify you by revising the "Last Updated" date at the top of this Privacy Notice and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification). If there are material changes to this Privacy Notice, we will notify you more directly by email or means of a notice on the home page prior to the change becoming effective. We encourage you to review our Privacy Notice whenever you access the Axelleron Services to stay informed about our information practices and the ways you can help protect your privacy.

If you disagree with any changes to this Privacy Notice and do not wish your information to be subject to the revised Privacy Notice, you will need to deactivate with us and stop using the Axelleron Services. Your use of any of the Axelleron Services after the posting of such changes shall constitute your consent to such changes.

Information Collected
We may collect certain user information (including personal information and/or sensitive personal information) in the following ways:
Information You Provide To Us. We collect information you provide directly to us including when you visit one of our websites, register for and/or use one of the Axelleron Services.
For example, we collect information when you register with Axelleron for an account, create or modify your profile and online account, access and use the Axelleron Services (including but not limited to when you upload, download, collaborate on or share files or other information), participate in any interactive features of the Axelleron Services, participate in a survey, contest, promotion, sweepstakes, activity or event, request customer support, or communicate with us via third-party social media sites.

The types of information we may collect directly from you include your name, username, email address, your picture, phone number, information about your data storage preferences, employer’s name, job title, transactional information, as well as any contact or other information you choose to provide. Please be aware that the information you choose to provide in your Axelleron profile may reveal or identify information that is not expressly stated (for example, if you choose to provide your picture, your picture may reveal your gender. We also store the files or other information that you upload or provide to the Axelleron Services ("Content") in order to be able to provide you with the features and functionality of the Axelleron Service.

The information of third parties such as name, email address, etc. as may be provided to enable the functionality and features of the Axelleron Service. For example, if you invite a user to Axelleron, we will collect their email address in order to provide them with an invite to the Axelleron Service in order to collaborate on the Content you designated.

Information We Collect Automatically When You Use the Axelleron Services. When you access or use the Axelleron Services, we may automatically collect information about you, including:

Usage Information: We monitor user activity in connection with the Axelleron Services and may collect information about the applications and features you use, the sizes and names of the files or folders you upload, download, share or access while using the Axelleron Services, the Content you access and any actions taken in connection with the access and use of your Content in the Axelleron Services.

Log Information: We log information about you when you access and use the Axelleron Services including your Internet Protocol ("IP") address, access times, browser type and language, Internet Service Provider ("ISP"), the Web pages that you visit, the Content you use and the URL of the Web page you visited before navigating to the Axelleron Services.

Device Information: If you access the Axelleron Services from a mobile device, we collect information about the device, including the hardware model, operating system and version, unique device identifiers, mobile network information (as allowed by the mobile network) or platform information (as allowed by the specific platform type). We may ask for or access your location based information from your mobile device. If you experience an error or crash in any of the Axelleron Services, we may collect data (using first or third party products) and logs from your device including information such as your device’s Internet Protocol (“IP”) address, device name, operating system version, application configuration(s), the time and date, and other statistics.

Information Collected by Cookies and Other Tracking Technologies: We (including service providers who are working on our behalf) use various technologies to collect information, which may include saving cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that help us to improve the Axelleron Services and your experience, customize your experience and preferences, allow you to access and use the Axelleron Services without re-entering your member ID and/or password, understand which areas and features of the Axelleron Services are most popular and count visits. We may also collect information using web beacons (also known as "tracking pixels"). Web beacons are electronic images (also called "gifs") that may be used in the Axelleron Services or in emails that help us to deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. For more information about cookies and how to disable them, please see "Your Choices" below.

Third party cookies: If you sign-up for, access, or log into the Axelleron Services using third-party services, those third-party services may use cookies that are subject to those third-party services' own rules and policies. Axelleron does not control the use of cookies by such third-party services. For more information around how you may be able to control the use of those cookies and other tracking technologies please see the Opting Out of Cookies and Advertising section below.

Third Party clear gifs: Our third-party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our website. We do not tie the information gathered to our Customers’ or Users’ personal information.

Local Shared Objects (“LSO”): We use LSOs such as HTML 5 to collect and store information in order to provide certain features on our website. Third parties with whom we partner may also use LSOs in order to provide certain features on our website or to display advertising based upon your Web browsing activity. Various browsers may offer their own management tools for removing HTML5 LSOs.

Google AdSense: We use Google AdSense to publish ads on this website. When you view or click on an ad a cookie will be set to help better provide advertisements that may be of interest to you on this and other websites. You may opt-out of the use of this cookie by visiting Google’s Advertising and Privacy page: www.google.com/privacy_ads

Advertising Cookies: We partner with third parties to manage our advertising on other websites. Our third parties may use tracking technologies such as cookies to gather information about your activities on this website and other websites you visit in order to provide you advertising based upon your browsing activities and interests.

Opting Out of Cookies and Advertising
You may opt out of behaviorally targeted ads anytime by deleting your browser's cookies. In addition, you may opt-out of interest-based advertising from some third-party partners by visiting preferences-mgr.truste.com, www.youronlinechoices.eu, or the third-party provider’s websites.

Please note that opting-out will only prevent targeted ads so you may continue to see generic (non-targeted ads) after you opt-out.

Do Not Track. Some browsers offer a “do not track” (“DNT”) option. Because no common industry or legal standard for DNT has been adopted by industry groups, technology companies or regulators, we do not respond to DNT signals. We will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.

Information We Collect From Other Sources. We may also obtain information from third parties and combine that with information we collect through the Axelleron Services. For example, we may have access to certain information from a third-party social media service if you create or log into your online account through the service or otherwise provide us with access to information from the service. Any access that we may have to such information from a third-party social media service is in accordance with the privacy notice and authorization procedures determined by the social media service. We protect data obtained from third parties according to the practices described in this policy, plus any additional restrictions imposed by the source of the data.

Use of Information
We may use the information collected for the limited purpose of providing the Axelleron Service and related functionality and services, as described in this Privacy Notice and as permitted by applicable laws. These limited purposes include circumstances where it is necessary to provide or fulfill Services requested by or for you or where you have given us your express consent.
The information may be used to perform a variety of purposes, including to:

Provide, operate, maintain and improve the Axelleron Services;

Enable you to access and use the Axelleron Services;

Send you technical notices, updates, security alerts and support and administrative messages;

Provide and deliver the services and features you request, process and complete transactions, and send you related information, including purchase confirmations and invoices;

Respond to your comments, questions, and requests and provide customer service and support;

Communicate with you about services, features, surveys, newsletters, offers, promotions, contests and events, and provide other news or information about Axelleron and our select partners;

Process and deliver contest or sweepstakes entries and rewards;

Monitor and analyze trends, usage, and activities in connection with the Axelleron Services and for marketing or advertising purposes;

Investigate and prevent fraudulent transactions, unauthorized access to the Axelleron Services, and other illegal activities;

Personalize and improve the Axelleron Services, and provide content, features, and/or advertisements that match your interests and preferences or otherwise customize your experience on the Axelleron Services;

Send you push notifications from time-to-time in order to update you about events or activities related to the Axelleron Services. If you no longer wish to receive these types of communications, you may turn them off at the device level. To ensure you receive proper notifications, we collect certain information about your device such as operating system and user identification information;

Link or combine with other information we receive from third parties to help understand your needs and provide you with better service;

Enable you to communicate, collaborate, and share files with users you designate; and

For other purposes about which we will provide you with prior notice as described in the "Changes to This Notice" section

Processing
By accessing or using the Axelleron Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries and territories, which may have different privacy laws from your country of residence.

Data Controller/Processor
We are the Controller of our Visitors’ and Customers’ Personal data, and certain types of User data; we are the Processor of any Personal data contained in Customer Data, and of User Data processed on behalf of our Customer.

Certain data protection laws and regulations, such as the GDPR or the CCPA, typically distinguish between two main roles for parties processing Personal Data: the “Data Controller” (or under the CCPA, “business”), who determines the purposes and means of processing; and the “Data Processor” (or under the CCPA, “service provider”), who processes the data on behalf of the Data Controller (or business). Below we explain how these roles apply to our Service, to the extent that such laws and regulations apply.

Axelleron is the “Data Controller” of its Visitors’ and Customers’ Personal information, as well as User Data consisting of profile and contact details, as well as usage, preferences, engagement and analytics data. With respect to such data, we assume the responsibilities of Data Controller (solely to the extent applicable under law), as set forth in this Privacy Policy. In such instances, our Service Providers processing such data will assume the role of “Data Processor”.

If any of our Users upload or submit Customer Data or other content to our Service which includes Personal Data (e.g., by submitting their own clients’ contact details), such data will only be processed by Axelleron on behalf of our Customer, which is the owner of the respective Account, along with all other User Data processed on such Customer’s behalf.

In such instances, our Customer shall be deemed the “Data Controller” of such data, and Axelleron will process such data on the Customer’s behalf, as its “Data Processor”, in accordance with its reasonable instructions, subject to our Terms, our Data Processing agreement with such Customer (to the extent applicable) and other commercial agreements. The Customer will be responsible for meeting any legal requirements applicable to Data Controllers (such as establishing a legal basis for processing and responding to Data Subject Rights requests concerning the data they control).

Sharing and Disclosure of Information.
We will not share personal information about you or any Content with any third parties except as described in this Privacy Notice or in connection with the Axelleron Services. For example, we may share personal information about you including as follows:

Vendors, Consultants and Other Service Providers: We may share your information with third-party vendors, consultants and other service providers who are working on our behalf and require access to your information to carry out that work, such as to process billing, provide customer support, etc. These service providers are authorized to use your personal information only as necessary to provide services to Axelleron and/or Axelleron Services

In some cases, we may share your information with third-party vendors to understand which areas and features of the Axelleron Services are most popular and/or to improve the overall effectiveness of Axelleron’s Services and features.

Corporate Account: If the domain of the primary email address associated with your Axelleron account is owned by your employer and was assigned to you as an employee of that organization, then certain information concerning use may become accessible to that organization’s administrator.

Third Party Applications: Axelleron provides you with opportunities to connect with third-party applications or services, such as Box, DropBox or other cloud content managers. If you choose to use any such third-party applications or services, we may share information about you including your username and any Content you choose to use in connection with those applications and services, and such third parties may contact you directly as necessary. This Privacy Notice does not apply to your use of such third-party applications and services, and we are not responsible for how those third parties collect, use and disclose your information and Content. We encourage you to review the privacy policies of those third parties before connecting to or using their applications or services to learn more about their information and privacy practices.

Compliance with Laws: We may disclose your information to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements, policies and Terms of Service, (c) to protect the security or integrity of the Axelleron Services, (d) to protect Axelleron, our customers or the public from harm or illegal activities, (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person or (f) to any other third party with your prior consent.

Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Aggregated or Anonymized Data: We may also share aggregated or anonymized information with third parties that does not directly identify you.

Collaboration and Sharing Features
The Axelleron Services offers collaboration features or other integrated tools, which allow you to share your Content through the Axelleron Services. As a function of the collaborative nature of the Axelleron Services and based on the permissions and settings you choose, the use of such features enables the sharing of Content with people you want to collaborate with or with the public. You can choose to change your settings at any time for a file or folder through your account.

Security
While no service is completely secure, Axelleron takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. For example, we partner with third parties that encrypt your Content when it is stored in their data centers. In addition, sensitive information such as bank account numbers and password that we request from you is protected with encryption, such as Secured Socket Layer (SSL) protocol, during transmission over the Internet.

The servers on which personal information is stored are kept in a controlled environment with limited access. While we take reasonable efforts to guard personal information, we knowingly collect directly from you, no security system is impenetrable. In addition, we cannot guarantee that any passively-collected personal information you choose to include in documents you store on our systems are maintained at levels of protection to meet specific needs or obligations you may have relating to that information.

You may access your account information and our service only through the use of an individual user ID and password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. Please advise us immediately if you believe your password has been misused. In addition, always logout and close your browser when you finish your session. Please note that we will never ask you to disclose your password in an unsolicited phone call or email.

If you have any questions about the security of your personal information, you can contact us at privacy@axelleron.com

Your Choices
Account Information & Retention. You may update, correct or delete information about you at any time by logging into your online account and modifying your information or by emailing us at privacy@axelleron.com. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Notice. If you wish to deactivate your account, please email us at privacy@axelleron.com, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time. We will respond to your access request within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information to comply with our legal obligations, resolve disputes and enforce our agreements.

We will retain personal data we process on behalf of our customers as directed by paying customers. Axelleron will retain this personal information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.

Upon request, Axelleron will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information that we are aware of. To request this information, contact us at privacy@axelleron.com.

Promotional and Newsletter Communications. You may opt out of receiving promotional and newsletter emails from Axelleron by following the opt-out instructions provided in those emails. You may also opt-out of receiving promotional emails and other promotional communications from us at any time by emailing privacy@axelleron.com with your specific request. If you opt out, we may still send you non-promotional communications, such as security alerts and notices related to your access to or use of the Axelleron Services or those about your online account or our ongoing business relations.

Cookies. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies or to prompt you before accepting such a cookie. Please note that, if you choose to remove or reject browser cookies, this could affect the availability or functionality of the Axelleron Services.

California Residents. Under California law, California Residents who have an established business relationship with Axelleron may choose to opt out of Axelleron’s disclosure of personal information about them to third parties for direct marketing purposes. If you choose to opt-out at any time after granting approval email privacy@axelleron.com.

Single Sign-On
You can log in to our website using sign-in services such as an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign-up form.
To request removal of your information from our blog or testimonials, contact us at the email address listed above. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Testimonials
We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent we may post your testimonial along with your name.

Links to Third Party Websites
We may place links on the Axelleron Services. When you click on a link to a third-party website from our website, your activity and use on the linked website is governed by that website’s policies, not by those of Axelleron. We encourage you to visit their websites and review their privacy and user policies.

Contacting Us
Any questions about this Privacy Notice should be addressed to privacy@axelleron.com

Complaints
If you have a concern about our handling of your personal information, please get in contact with us first using the details in the ‘Contacting Us' section of this Privacy Notice.

If you believe Axelleron processes your personal data under reliance of the EU - U.S. Privacy Shield Framework or Swiss - U.S. Privacy Shield Framework and have inquiries and concerns that you would like to discuss with us, please contact us using the details in the "Contacting Us" section of this Privacy Notice.

Axelleron will respond to your inquiry within 45 days.

If you are in the EEA or Switzerland and feel we have not dealt with your concerns and that we are failing to meet our legal obligations, you can report this to your local data protection regulator or the Information Commissioner's Office ("ICO") in the United Kingdom. More information on reporting a concern to the ICO can be found at https://ico.org.uk.